Privacy Policy

This policy describes how Solar Assistant Software Corp. ("we", "us") handles personal information when you use SolarAssistant, including our website and cloud service at solar-assistant.io, the software on your SolarAssistant device, and the SolarAssistant Android app. You can send questions or requests to privacy@solar-assistant.io.

We do not sell your data, and we do not use it for advertising.

What we collect and why

• Your account: We collect the details needed to create your account, sign you in, and contact you about it.
• Orders and payments: We collect the details needed to fulfil your orders, process payments, and comply with applicable laws. Card details are handled by our payment processors and never reach us.
• Your SolarAssistant device: We collect the details needed to register, license, and update your device and provide remote access. A registered device may also send us data about its system so we can support you and provide extra services to you and your installer. Every device, registered or not, sends basic details about itself, its network and timezone settings, and the connected inverter and battery equipment when it checks for software updates.
• Usage and security: We collect your IP address and approximate location to keep the service secure, prevent abuse, and comply with applicable laws. We also use website analytics to understand how our website is used.

The SolarAssistant Android app

The app keeps your sign-in session encrypted on your phone and remembers your recently opened sites, so you can stay signed in and return to them quickly; signing out clears this data. The app contains no advertising or analytics software. When you scan for devices, it asks for Bluetooth and location permissions solely to find and set up nearby SolarAssistant devices. It does not record your location or send it anywhere.

Who we share your data with

• Service providers: We share data with providers that help us run the service: hosting, email delivery, error monitoring, website analytics, and customer support software and AI tools. For orders, we also share data with payment processors, and with warehouses and couriers for physical orders. They may only use your information to provide their services to us.
• Our related company: We share data with Solar Assistant Software (Pty) Ltd, which operates the service with us.
• Installers, manufacturers, and other organisations: We give these organisations access to your site, including the names and email addresses of its members, only if you choose to grant it. You can see which organisations have access on your site's page, and you can remove their access there or by emailing us.
• Authorities: We disclose information to authorities where required by law.

Some device features connect directly to third-party services, such as weather and energy price providers, in order to work.

Support

Support is always provided by our in-house team and is never outsourced.

Use of AI

AI tools may be used to help our support team diagnose problems. We choose AI providers based on their privacy commitments, and the providers we use do not train their models on customer data.

Where your data is processed

Our main servers are in Europe. Our servers handle device data and remote access in the server region you select for your device, so selecting Europe keeps that traffic on our European servers. Some of our service providers operate outside Europe or your country; where required by law, those transfers are protected by appropriate safeguards.

How we protect your data

Connections to solar-assistant.io and remote access to your device over the internet are encrypted. Direct connections to your device on your local network are not encrypted. Passwords are stored as one-way hashes, and access to personal information is limited to staff who need it.

How long we keep your data

We keep your account information, along with cloud event and audit logs, for as long as your account exists. Sign-in sessions last up to 60 days, and server logs are kept for up to 14 days. Order and payment records are kept for as long as the law requires.

Deleting your account

Your SolarAssistant account is the same on our website and in the SolarAssistant Android app. To delete it, email privacy@solar-assistant.io from the address you sign in with. Within 30 days, we will delete your account and associated personal information from our active systems and confirm once complete. Copies in our backups are removed as those backups expire. We retain only what is required by law or needed to demonstrate compliance: order, invoice, payment, and tax records (including the IP address and country recorded with each order) and records of your acceptance of our terms. Data stored locally on your SolarAssistant device remains on the device until you delete it.

Your rights

You may request a copy, correction, or deletion of your data by emailing privacy@solar-assistant.io. If you are in the European Union, the United Kingdom, or South Africa, you have additional rights under the GDPR, UK GDPR, or POPIA, including the right to lodge a complaint with your data protection authority.

Children

SolarAssistant is not directed at children, and we do not knowingly collect their information.

Changes to this policy

We may update this policy. The current version is always on this page, and we will notify you by email of material changes.

Last updated: November 2026